Alerting Profiles

What are Alerting Profiles?

Alerting profiles control the delivery of problem notifications across your organization’s alerting channels based on predefined filters which are based on problem severity, problem duration, custom events, and tags. This allows you to control exactly which conditions result in problem notifications and which don’t.

Setting up alerting profiles is not the same as setting up a problem notification. You must link an alerting profile to a problem notification. See Problem Notifications Page.

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Configuration

Create an Alerting Profile

  1. Go to Settings > Alerting > Problem alerting profiles

  2. Select Add alerting profile
  3. Enter a name for the new profile
    1. Note: This will be the same name as the problem notification
    2. If the notification will be using ServiceNow, add “| ServiceNow” to the end of the name
    3. e.g. - FTS_Linux | ServiceNow
  4. (Optional) Define the management zone filter
    • This causes the alerting profile to only evaluate data coming from the specified management zone
    • The default is set to All, but a filter should be applied in most cases, which reduces the profile scope to the scope of your teams’ responsibility
    • Management zones can overlap (multiple filters will be applied if a problem is detected on a service that is defined within multiple management zones)
    • *** If you are using tags for criteria, skip this and apply those in the next step***
  5. Define the severity-level rules
    • You can specify up to 20 severity rules
    • Rules are combined by the OR logic, so an event fulfilling any of the rules triggers a notification
    • The following criteria can be used when applying filters:
      • The severity level (type of problem)
      • How long the problem is open before an alert is sent out
      • (optional) Monitoring entities that have any/all of the specified tags are combined by the AND logic, so all of them must be fulfilled for the rule to be invoked
  6. Define the event filter (if needed)
    • This can be based on specific built-in event types (Predefined) or on a title/description of an event (Custom)
    • You can specify up to 20 event rules
    • The following criteria can be used when applying filters:
      • (Predefined events) Event type
      • (Custom Events) Title and description of the event
        • Criteria can be inverted using the negate option (this turns begins with into does not begin with)
    • Rules are combined by the following logic:
      • Rules that contain negated criteria are grouped by the AND logic
      • All other rules are grouped by the OR logic
      • The two groups (negated and non-negated) are grouped by the AND logic
    1. Review the summary of criteria for the new alerting profile
    2. Select Save Changes 

Tag Filter Recommendation

When filtering which entities to be included in the alerting profile (step 5 above), we recommend using the manual tag “AlertProfile: your alert profile name”. You must add the tag to each entity you are concerned with. Then, define the logic in this step. This makes it easy to remember which entities are under which alerting profile.

Severity filtering
alerting filter recommendation

Usage

View Alerting Profiles

  1. Go to Settings > Alerting > Problem alerting profiles
  2. Note: The Default profile is always presented in this list. It can be modified but not deleted.

Edit or Delete an Alerting Profile

  1. Go to Settings > Alerting > Problem alerting profiles

  2. If you know the name of the profile, you can type in the search bar that reads “Filter items…”
  3. On the right-hand side of the page, click on the arrow under Details
  4. From the drop down you can edit the Name, add a Management zone filter, edit Severity rules and Event filters
  5. Once finished, make sure to Save changes
    • Alternatively, you can Discard changes
  6. To delete a profile, click on the “X” under Delete

Useful Links