Problem Notifications

What are Problem Notifications?

Dynatrace allows you to integrate problem notifications with your organization’s existing incident-management system or team-collaboration channel. This means you can receive notifications via email or systems such as ServiceNow and PagerDuty. The notifications are based on Alerting profiles, which filter the alerts that are relevant for your team.

Useful Links

Options

There are three major categories for out-of-the-box integrations with notification systems: 

Incident Management systems ChatOps Systems Enterprise Service Management Systems
These systems help organizations manage large amounts of incidents across multiple teams. They offer features such as incident-notification tracking, escalation-level definition, and on-duty schedules. Typically, incident management systems offer a wide range of notification channels, such as call centers, pagers, and mobile push notifications. Dynatrace offers out-of-the-box integrations for major incident management systems such as Opsgenie, VictorsOps, PagerDuty, xMatters, and Jira. Chat systems are widely used by DevOps teams to triage incoming issues, discuss follow-up actions, and to archive lessons learned. Dynatrace offers out-of-the-box integrations for popular ChatOps systems such as Slack and Microsoft Teams. Enterprise service management systems are widely used by large enterprises to organize all types of IT and non-IT related services and resources. These systems are used by companies to organize their IT services according to global standards, such as ITIL (Information Technology Infrastructure Library). All hardware and software service-related incidents are tracked and trigger workflows. Dynatrace offers a certified integration with ServiceNow, the most popular SaaS enterprise service management system. 

Custom Integrations

If Dynatrace doesn’t yet offer an out-of-the-box integration for your specific system, you can set up an email integration or webhook integration.

Reference: Problem notifications | Dynatrace Docs

Configuration 

Setup a Problem Notification

For setting up a ServiceNow integration, follow our Standard Operating Procedure

  1. Go to Settings > Integration > Problem Notifications
  2. Select Add notification
  3. Choose the Notification type from the dropdown
    1. For details on each option, see Problem notifications | Dynatrace Docs
  4. Enter a display name. Ensure this name follows the naming standards set for other notifications (look at list of existing notifications)
  5. Continue through the steps as they differ for each notification type
  6. Choose an Alerting profile to filter the problem feed
    1. You will only get alerts that match the criteria of the alerting profile you select
    2. See Alerting Profiles for more information
  7. Select Send test notification to ensure it is working
  8. Select Save changes

Usage 

View, Edit or Delete an Existing Notification

View and Edit a Notification

  1. Go to Settings > Integration > Problem Notifications
  2. Scroll down to view all existing notifications
  3. Select the down arrow under Details on the right of the notification you want to edit
  4. Make changes
  5. Select Send test notification
  6. Select Save changes

Delete a Notification

  1. Go to Settings > Integration > Problem Notifications
  2. Scroll down to view all existing notifications
  3. On the right of the notification you wish to delete, select the “x” under Delete