Mobile App

What is the PagerDuty Mobile App?

The PagerDuty mobile app allows you to manage PagerDuty from your phone. In this app, you can respond to incidents, view account objects and manage settings.

Useful Links

Options

Setup and Configuration

Download the Mobile App

PagerDuty on the App Store (apple.com)

PagerDuty - Apps on Google Play

Login to the Mobile App

  1. Log in via Email
    1. Open the PagerDuty app and select US Login
    2. Enter your email and password
    3. Select Sign in
  2. Login via SSO
    1. Open the PagerDuty app and select US SSO Login
    2. Enter Yale’s subdomain (yale) and select Sign In With Your Identity Provider
    3. If you are already logged into SSO on your device, you will be logged in. If not, it will direct you to CAS.

Log into Multiple Accounts

  1. Navigate to the three bars menu icon on the top left of the screen
  2. Select Accounts at the bottom
  3. Tap the + icon on the top right (iOS) or bottom right (Android)
  4. Log in to your account

Switch or Remove Accounts

  1. Navigate to the three bars menu icon on the top left of the screen
  2. Select Accounts at the bottom
  3. Tap the three dots to the right of the account you want to switch to > select Switch to this Account
  4. Tap the three dots to the right of the account you want to remove > select Remove this Account

Usage

See a walkthrough of the Mobile App here: PagerDuty Mobile App

Respond to an Incident

  1. Acknowledge an Incident
    1. Swipe left on the incident and select Ack
    2. Tap on the incident and select the Ack button on the bottom of the page
    3. Long press the push notification and tap Ack
  2. Snooze an Incident
    1. Swipe left on an Acknowledged incident
    2. Tap on the incident and tap on the Snooze button at the bottom of the page
  3. Tap on an incident to enter the incident details screen. From there, you have the following options:
    1. Triage Tab
      • Run an Automation Action
      • Run a response play
      • Add incident priority
      • Custom incident actions
      • Add a note
      • Edit Incident title
      • Change urgency level
      • Add responder(s)
      • Reassign to a different escalation policy or user
      • Escalate to another user on the escalation policy
    2. Overview Tab
    3. More Button
      • Run an Automation Action
      • Run a response play
      • Change or add incident priority
      • Edit Incident title
      • Change urgency level
      • Add responder(s)
      • Escalate to another user on the escalation policy
      • Snooze
      • Unacknowledge
      • Reassign
      • Add a note
      • Subscribe
      • Custom incident actions
  4. Resolve an Incident
    1. Tap on an incident and select the Resolve button
    2. Swipe right on an incident